Reference

bento11 Privacy Policy for Indonesia Accounts

Our bento11 Privacy Policy explains what we collect when you open an account, sign in, use DANA or QRIS, and browse from a phone or desktop.

Account dataWallet referencesDevice activityPolicy requests
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bento11 bento11 Privacy Policy for Indonesia Accounts
CONTACT PATHS

Get Privacy Policy Help Through Your Account

A clear contact path helps when you need to understand a record rather than resolve a game or wallet question. Start from the support route connected with your account, include the phone number or reference involved, and ask specifically about the Privacy Policy request you want to make. We use the details you provide only to locate the relevant record and respond with the next step.

Team online

Policy request

Ask us to explain, correct, or remove eligible account details through the account support path. Include your registered phone number and request type so we can locate the right record without asking for your DANA, OVO, GoPay, or QRIS password.

Access question

If sign-in stops at phone verification, tell us that your request concerns Privacy Policy access and share the visible status. We may ask for an account reference, but we will not ask you to disclose a wallet password or full payment credential.

Wallet record

For a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account record, send the transaction reference shown in your account. We can explain how that reference is used under this Privacy Policy and what correction route applies.

HANDLING DETAILS

What We Do With Your Privacy Choices

Our handling process follows the practical steps you see when using an account: phone verification, sign-in, wallet status checks, device access, and support contact.

Account records

We use your registered phone number and verification result to connect sign-in activity with the correct account. If you ask for a copy or correction, we may verify account control first so another person cannot receive your private account details.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account activity can create references showing a request and its status. We use those references for matching and support checks; they do not replace the wallet provider's own account records.

Cookies and devices

Our browser pages may use cookies or similar device signals to keep a session connected, remember a security state, and identify repeated sign-in problems. You can review browser cookie controls, though switching them off may affect the policy access path.

Account security

We record sign-in time, device details, and security events to help detect access that does not match your account pattern. When a check is triggered, we may pause a request until phone verification or another account confirmation is complete.

Retention periods

We keep records only for as long as needed for the purpose described in this Privacy Policy, account security, dispute handling, or a legal requirement. When a record no longer has a valid purpose, our process is to delete or de-identify it.

Changes and requests

If this Privacy Policy changes, we place the updated wording on this page with a new effective date. You can contact us through the account support path to request access, correction, or deletion where local law permits and eligibility depends on local law.

Privacy Policy Questions for bento11

These answers address the policy questions you are most likely to have before opening an account or asking us to change a record. They focus on account access, local wallets, browser activity, retention, and the request path used by Indonesian customers.

It covers account details, phone verification, sign-in events, device signals, cookies, support messages, and payment references linked with DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account. It also explains retention, security checks, and requests for access or correction.

We use your phone number to create and identify the account, complete the sign-in check, and connect a privacy request with the right record. If access becomes unusual, phone verification helps prevent another person from receiving account details.

Yes. The Privacy Policy covers payment references and status results connected with DANA, OVO, GoPay, QRIS, bank transfer, and virtual account actions. We use these details to match an account request and support response, not to replace your wallet provider's records.

Use the support path connected with your account and state whether you want access or correction. Include your registered phone number and the relevant reference, if available. We may verify account control before responding, and the outcome depends on local law.

Cookies and similar device signals can keep your session connected, remember a security state, and help identify sign-in errors. You can change cookie controls in your mobile or desktop browser, but disabling them may interrupt account access or verification.

We retain each record for the period needed for its stated purpose, account security, dispute handling, or a legal requirement. Once no valid purpose remains, our process is to delete or de-identify it, subject to retention rules that apply where local law permits.

Yes. You can use the available support route to ask about collection, cookies, payment references, retention, or account requests before opening an account. Access and eligibility depend on local law, and we will explain which request details are needed.

Related Pages

bento11 Indonesia Access guide OTP Login Guide FAQ Account information